Shopping Guide
1. Welcome to KOKUYO Official International Store
Welcome to the only official international online store directly operated by KOKUYO, Japan's leading stationery and lifestyle brand since 1905.
OFFICIAL STORE
100% Authentic & Direct from Japan
All items are packed and shipped directly from KOKUYO’s official warehouses in Japan.
All items are packed and shipped directly from KOKUYO’s official warehouses in Japan.
2. Where do we ship?
We ship directly from Japan to your doorstep using reliable international express couriers.
Click here to view Non-serviceable regions / Shipping Restrictions
We regret to inform our customers that KOKUYO is unable to ship to the locations below at this time:
- Afghanistan
- Andorra
- Bahrain
- Belarus
- China
- Congo
- Crimea
- Cuba
- Iran
- Iraq
- Israel
- Japan
- Lebanon
- Liberia
- Libya
- Moldova
- North Korea
- Qatar
- Russia
- Saudi Arabia
- Somalia
- Sudan / South Sudan
- Syria
- Tajikistan
- Turkey
- Turkmenistan
- Ukraine
- Yemen
- Zimbabwe
⚠️ Please Note:
Deliverable countries are updated regularly based on courier availability.
For the most up-to-date information, please check our Shipping Policy Page →
Deliverable countries are updated regularly based on courier availability.
For the most up-to-date information, please check our Shipping Policy Page →
How to set your Destination & Currency
You can select your shipping destination and language from the dropdown menu at the top left of the page.
*If your country is not listed in the selector, but is not in the non-serviceable list above, please select "International". Your currency will automatically be set to USD.
3. Payment Methods
We accept a wide variety of safe and secure payment options worldwide. Available payment methods will automatically adapt based on your selected shipping country during checkout.
4. Guaranteed Delivery & No Hidden Fees
✨ All-Inclusive Pricing (DDP System)
All customs duties, import taxes, and clearance fees are 100% included in the final checkout price. The price you pay at checkout is the final price—no unexpected fees upon delivery!
*Note: In rare cases, local customs authorities may contact you for identity verification or delivery confirmation (non-monetary paperwork). If you receive any inquiries from customs or couriers, please contact our Customer Care team and we will be happy to assist you.
5. Returns & Refunds
Your satisfaction is our top priority. If you receive a damaged, defective, or incorrect item, please contact our Customer Care team with your order number and photos of the item so we can assist you promptly.
6. Voices from Our Global Customers
7. Tips for a Great Shopping Experience
- Subscribe to Our Newsletter: Sign up for our newsletter to receive exclusive welcome offers, early access to new releases, and special promotions!
- Check the Top Announcement Bar: Important store updates or notice banners are always posted in the strip at the very top of the site.
- Read Specifications Carefully: Japanese paper sizes (A4, B5, A5) and stationery specs may differ from your local standards. Please check the Features & Specifications section on each product page carefully before buying.
Have any questions?
If you're unsure about anything, our Chat Bot and Customer Care Team are always here to help!
Contact Customer Care