Shipping

 

We use world-class courier companies like EMS, FedEx and DHL to ship products.

 

Shipping cost will be calculated according to your purchase amount.

We are proud to offer free shipping on orders from USD70.

*Free shipping is only available when the total purchase amount after discount by any coupon used meets the required amount.

 

- Finalized shipping cost will be shown at checkout in your local currency.

 

- Unfortunately, we cannot deliver orders to PO boxes and military addresses.

- Please note that you can’t change shipping address/ cancel orders after your order passes 3 hours after you place it.

Estimated Shipping Days

*If the order was placed over a weekend, it will be processed the next business day, so it may take 1-2 more days to reach you.

 

While we strive to ship out every order in 2-3 business days, please note there may be minor delays.

 

You will receive a tracking number in the confirmation email sent at shipment.

We ship on a DDP (Delivery Duty Paid) basis, which means that custom duties are included in the product price. There may be instances in which additional taxes need to be paid. Any such additional taxes will be calculated according to your specific address and itemized at checkout. For that cases, the cost will be calculated and shown at checkout.

For any shipping inquiries or if you encounter any customs issues, don’t hesitate to contact us at [email protected]. You can also chat with us live or leave us your email and a message in the chat button found at the bottom right-hand side of the page.

Please note that we have no control over customs authorities in your country, which may from time to time delay the delivery of a package or, in rare situations, request for additional information or fees (via SMS or e-mail). We will do our best to assist you with any customs issues. Just reach out to us! We recommend you respond in a timely manner to avoid the shipment being returned to us. In such cases, you agree that you shall bear any return costs and reshipment costs. For more information please refer to our Terms & Conditions.

 

SHIPMENTS TO INDIA

In order to comply with Indian customs regulations, for all shipments into India, we will need the recipient to provide all required KYC (know-your-customer) documents (including Government-issued identification documents and address proof) to customs for clearance.

In particular, please make sure the recipient’s name and delivery address match with the recipient’s details in his/her personal ID during check-out.

After placing your order, please kindly reach out to our customer support via live chat. We will send you an e-mail with detailed information regarding the KYC documents required and assist you with customs clearance.

For more inquiries about KYC, please refer to this link:

DHL: https://www.kyc.india.express.dhl.com/forms/login.aspx
FedEx: https://kyc.fedex.com/#/app-faq/0

Shipments to US - Tax ID / Social Security Number Requirement

U.S. Customs and Border Protection (CBP) may require your Tax ID / Social Security Number (SSN) to clear your parcel through customs, particularly if the shipment contains goods originating from Mainland China,Hong Kong SAR or Macao SAR.

Providing your Tax ID / SSN is optional, but please note that if you choose not to provide your Tax ID / SSN and CBP requires it, your package may be delayed, returned, or even seized.

In the event your order is returned to us due to customs clearance failure due to non-provision of Tax ID / SSN:

• The order will be automatically cancelled and refunded once the item is returned.
• The original shipping fee will be deducted from the refund amount.  
• You may also be responsible for any return shipping charges or additional fees incurred, such as customs handling fees.

We understand that your Tax ID / SSN is highly sensitive information. Rest assured, it will be used solely for customs clearance purposes and handled with the utmost care in accordance with our Privacy Policy. 

If you are unsure or have any questions, please feel free to reach out to our customer support team for support.
 

SHIPPING RESTRICTIONS

We regret to inform our customers that KOKUYO is unable to ship to the locations below at this time.

• Afghanistan
• Belarus
• China
• Congo
• Crimea
• Cuba
• Iran
• Iraq
• Japan
• Lebanon
• Liberia
• Libya
• Moldova
• North Korea
• Russia
• Somalia
• Sudan/South Sudan
• Syria
• Tajikistan
• Turkey
• Ukraine
• Yemen
• Zimbabwe