Shipping

We use world-class courier companies like EMS, FedEx and DHL to ship products.

Unfortunately, we cannot deliver orders to PO boxes and military addresses.

Please note that you can’t change shipping address/ cancel orders after your order passes 3 hours after you place it.

We are proud to offer free shipping on orders from:

United States: USD70
Australia: AUD100
Belgium: EUR70
Canada: CAD100
France: EUR70
Germany: EUR70
Hong Kong: HKD550
Indonesia: IDR1,000,000
Italy: EUR70
South Korea: KRW100,000
Malaysia: MYR300
Netherlands: EUR70
Philippines: PHP4,000
Singapore: SGD100
Spain: EUR70
Switzerland: EUR70
Taiwan: TWD2,000
Thailand: THB2,500
United Kingdom: GBP60
Rest of the world: USD70

For orders under the shipping threshold, the following shipping costs apply:

United States: USD12
Australia: AUD20
Belgium: EUR12
Canada: CAD20
France: EUR12
Germany: EUR12
Hong Kong: HKD100
Indonesia: IDR200,000
Italy: EUR12
South Korea: KRW16,000
Malaysia: MYR55
Philippines: PHP700
Netherlands: EUR12
Singapore: SGD20
Spain: EUR12
Switzerland: EUR12
Taiwan: TWD400
Thailand: THB450
United Kingdom: GBP10
Rest of the world: USD12

*Free shipping is only available when the total purchase amount after discount by any coupon used meets the required amount.

Our customers typically receive their orders within 5-6 business days of shipping. For more detailed estimated shipping days, please refer to the table below.While we strive to ship out every order in 2-3 business days, please note there may be minor delays.

Area/Region	Estimated Shipping Days
Most East Asian countries and North America	4-6 business days
Rest of the world	5-7 business days

*If the order was placed over a weekend, it will be processed the next business day, so it may take 1-2 more days to reach you.

You will receive a tracking number in the confirmation email sent at shipment.

We ship on a DDP (Delivery Duty Paid) basis, which means that all custom duties are included in the product price. There may be instances in which additional taxes need to be paid. Any such additional taxes will be calculated according to your specific address and itemized at checkout.

For any shipping inquiries or if you encounter any customs issues, don’t hesitate to contact us at [email protected]. You can also chat with us live or leave us your email and a message in the chat button found at the bottom right-hand side of the page.

Please note that we have no control over customs authorities in your country, which may from time to time delay the delivery of a package or, in rare situations, request for additional information or fees (via SMS or e-mail). We will do our best to assist you with any customs issues. Just reach out to us! We recommend you respond in a timely manner to avoid the shipment being returned to us. In such cases, you agree that you shall bear any return costs and reshipment costs. For more information please refer to our Terms & Conditions.

SHIPMENTS TO INDIA

In order to comply with Indian customs regulations, for all shipments into India, we will need the recipient to provide all required KYC (know-your-customer) documents (including Government-issued identification documents and address proof) to customs for clearance.

In particular, please make sure the recipient’s name and delivery address match with the recipient’s details in his/her personal ID during check-out.

After placing your order, please kindly reach out to our customer support via live chat. We will send you an e-mail with detailed information regarding the KYC documents required and assist you with customs clearance.

For more inquiries about KYC, please refer to this link:

DHL: https://www.dhlindia-kyc.com/forms/faq.aspx
FedEx: https://kyc.fedex.com/#/app-faq/0

SHIPPING RESTRICTIONS

We regret to inform our customers that KOKUYO is unable to ship to the locations below at this time.

Afghanistan
Belarus
China
Congo
Crimea
Cuba
Iran
Iraq
Japan
Lebanon
Liberia
Libya
Moldova
North Korea
Russia
Somalia
Sudan/South Sudan
Syria
Tajikistan
Ukraine
Yemen
Zimbabwe