Shipping 


We use world-class courier companies like EMS, FedEx and DHL to ship products.

Please note that you can’t change shipping address/ cancel orders after your order passed 3 hours after you place it.

We are proud to offer free shipping on orders from:

  • United States: USD70
  • Australia: AUD100
  • Belgium: EUR70
  • Canada: CAD100
  • France: EUR70
  • Germany: EUR70
  • Hong Kong: HKD550
  • Indonesia: IDR1,000,000
  • Italy: EUR70
  • South Korea: KRW100,000
  • Malaysia: MYR300
  • Netherlands: EUR70
  • Philippines: PHP4,000
  • Singapore: SGD100
  • Spain: EUR70
  • Switzerland: EUR70
  • Taiwan: TWD2,000
  • Thailand: THB2,500
  • United Kingdom: GBP60
  • Rest of the world: USD70
     

For orders under the shipping threshold, the following shipping costs apply:

  • United States: USD12
  • Australia: AUD20
  • Belgium: EUR12
  • Canada: CAD20
  • France: EUR12
  • Germany: EUR12
  • Hong Kong: HKD100
  • Indonesia: IDR200,000
  • Italy: EUR12
  • South Korea: KRW16,000
  • Malaysia: MYR55
  • Philippines: PHP700
  • Netherlands: EUR12
  • Singapore: SGD20
  • Spain: EUR12
  • Switzerland: EUR12
  • Taiwan: TWD400
  • Thailand: THB450
  • United Kingdom: GBP10
  • Rest of the world: USD12


Our customers typically receive their orders within 5-6 business days of shipping. For more detailed estimated shipping days, please refer to the table below.While we strive to ship out every order in 2-3 business days, please note there may be minor delays.

Area/Region

Estimated Shipping Days

Most East Asian countries and North America

4-5 business days

Rest of the world

5-6 business days

*If the order was placed over a weekend, it will be processed the next business day, so it may take 1-2 more days to reach you.

We ship on a DDP (Delivery Duty Paid) basis, which means that all custom duties are included in the product price. There may be instances in which additional taxes need to be paid. Any such additional taxes will be calculated according to your specific address and itemized at checkout.

For any shipping inquiries or if you encounter any customs issues, don’t hesitate to contact us at [email protected]. You can also chat with us live or leave us your email and a message in the chat button found at the bottom left-hand side of the page. 

Please note that we have no control over customs authorities in your country, which may from time to time delay the delivery of a package or, in rare situations, request for additional information or fees. We will do our best to assist you with any customs issues. Just reach out to us! For more information please refer to our Terms & Conditions.

 

SHIPPING RESTRICTIONS

We regret to inform our customers that KOKUYO is unable to ship to the locations below at this time.

  • Afghanistan
  • Belarus
  • China
  • Congo
  • Crimea
  • Cuba
  • Iran
  • Iraq
  • Japan
  • Lebanon
  • Liberia
  • Libya
  • Moldova
  • North Korea
  • Russia
  • Somalia
  • Sudan/South Sudan
  • Syria
  • Tajikistan
  • Ukraine
  • Yemen
  • Zimbabwe